“At that point, I was ecstatic because I would rather wear something than nothing,” Sophie told consumer expert Amy Davis. "A rep for parent company Signet says "every year we've got millions of transactions and millions of repairs we are processing in our stores," and such cases are "minimal. Included was a certificate of authenticity from Gemological Science International — one of three organizations that Kay uses to certify and grade its diamonds before they are sold — for the 1-carat stone. Shares of Signet Jewelers (SIG), Kay's parent company, fell as much as 11 percent on Thursday, although the share plunge came after the company's earnings fell short of analysts' estimates. Clarius, for her part, wrote on Facebook that she's filed a police report, a complaint with the Better Business Bureau, and the attorney general's office.
“Where do I begin…?? But Long was not the only Kay Jewelers customer who had difficulty with the retailer. Diamonds are supposed to be forever, unless, as some consumers are alleging, you shop at Kay Jewelers. "A Kay manager adds store policies — including that employees check for certification numbers — are meant to ensure stones aren't swapped out.This article originally appeared on Newser: Report: Kay Jewelers Swaps Diamonds With FakesMore From Newser:20K Bees Follow Woman for 2 DaysHere's How We Stop World War III$5K Fine for Students Who Won't Shake Teacher's Hand, This material may not be published, broadcast, rewritten, or redistributed. News provided by The Associated Press.
According to Darshae East, instead of returning her original ring, a representative from the jeweler called and offered her the cost of the ring, plus an additional $650, which she called “absolutely not enough.”, She added, “In my opinion, there is a way to rectify any and every situation. “As soon as they heard about the problem, they should have gone in and tightened up the intake and outgoing of repair jobs.” When that happens, employees should check the stones before they leave the store under a microscope and again immediately after they get back. SO where are they!?!?!!?! I explain to the employee (who happens to be the store manager) that the ring is not mine and proceed to show her pictures. Clarius said when she took the ring to Kay for testing, they said the stone was a diamond.
That's how one woman describes her experience with Kay Jewelers, which is facing a barrage of complaints from customers who say their jewelry was lost or damaged — or even that the diamonds … Skip to Content Skip to Navigation. “She asked me, ‘Do you know about your center stone?’" Sophie recalled for Davis. So she sends it back. At that point, the company says it “performs a side-by-side comparison of the original photo to the repair image under a Digital Gemscope, obtains a customer signature expressing 100% satisfaction with the quality of the repair work, and provides a six month guarantee on the repair workmanship.”. Coyote Ugly Turns 20: Where Is the Cast Now? Learn about KAY Jewelers guarantees regarding stone replacement, mounting, cleaning, and inspections of diamonds and color gemstones. On Facebook, frustrated customers are posting to a page called "Boycott Kay Jewelers." Heidi Rivera told Davis the same thing happened to her at a Kay store in Rochester, New York. May 26, 2016 / 1:18 PM / MoneyWatch Diamonds are supposed to be forever, unless, as some consumers are alleging, you shop at Kay Jewelers.
May 26, 2016 / 1:18 PM You can change your choices at any time by visiting Your Privacy Controls. ?” FYI: There are NO chipped diamonds indicated on the receipt I received on July 2nd.) Requitta Darshae East slammed the jewelry chain in a lengthy Facebook post that has since gone viral with over 1,500 shares, claiming that Kay Jewelers tried to give her the wrong ring and failed to track down her actual one. The Longs are not alone. Get push notifications with news, features and more. Jim bought the ring in 2010 for $4,299.99 from Kay Jewelers at the White Marsh Mall in Maryland. "It's not the diamond my husband got for me—it has no sentimental value for me anymore.
Most jewelry stores like Kay Jewelers will clean your jewelry for you free any time you take it in. Copyright 2016 by KPRC Click2Houston - All rights reserved. What went wrong with polls in 2016? Now, she doesn't even wear it.
Chrissy Clarius in West Virginia said she discovered her diamond was replaced with moissanite, a cheaper stone, when she left it at a Kay Jewelers in Maryland. ICE Limitations. ", First published on May 26, 2016 / 1:18 PM. That is what we have sought to do with these customers. “Corporate management is at fault for allowing this to happen,” Houston jewelry appraiser Ben Gordon said. The customer’s jewelry stays within our jewelry Design and Service Centers or, is shipped to the manufacturer that created the item. Nam Y. Huh/AP/REX/Shutterstock.
We are continuously re-evaluating our policies and practices to ensure we are providing the highest levels of service at all points of the repair journey. “We won't be dropping it off, or anything like that.” Credit: Sophie and Aaron still have to take the ring to Kay for the biannual inspection, but they say they'll be more careful from now on.
A small percentage of work is completed by expert Signet-approved manufacturers and specialists. When she regained the weight she had lost from treatments, Sophie needed her wedding band and engagement ring resized. When Kay's replaced the ring, the center stone was a fake rather than a real diamond. She said she believed the original diamond was replaced during an earlier repair at Kay, and that she had never taken the ring to another store for repairs. Learn about KAY Jewelers guarantees regarding stone replacement, mounting, cleaning, and inspections of diamonds and color gemstones.
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"I felt sick to my stomach," Clarius told the publication. Like all customer complaints, we have launched an investigation into this particular matter and remain in close contact with the customer in question as we work toward a resolution.”, As for what the internal investigation entails, a representative said: “The internal investigation retraces every touchpoint of the customer’s jewelry journey. She asks if its ok to go ahead and send the ring to corporate for repairs. Crooked, because Aaron said the Kay Jewelers warranty he purchased guarantees the company will replace any diamond if it chips, breaks, or is lost. Information about your device and internet connection, including your IP address, Browsing and search activity while using Verizon Media websites and apps. ",
Kay Jewelers at The Avenue shopping mall at Carriage Crossing in Collierville, Tenn. (Photo by James Leynse/Corbis via Getty Images). “I kind of looked at her like, ‘What about it?’ And she said, ‘Well, it's fake.’"
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